Return and Refund Policy

REFUND, CANCELLATION, AND RETURN POLICY

Because our platform processes two entirely different categories of products (freshly cooked hot food and temperature-sensitive frozen goods), our consumer return frameworks are divided into two distinct operational guidelines under Srikara Dairy and Frozen Foods.

1. Fresh Cafe Food (Pizzas, Pastas, Sides, & Hand-Spun Shakes)
a) All kitchen items are prepared fresh on-demand upon immediate order acceptance.
b) Once an order status is marked as "Accepted" or "Preparing" by the kitchen, cancellations are strictly prohibited, and no refunds or store credits can be issued.
c) In the rare event of order non-delivery or clear kitchen error (e.g., incorrect item sent), the customer must report the issue within 10 minutes of arrival to qualify for a manual gateway refund or order replacement.

2. Packaged Dairy & Ice Cream Products
a) All packaged Amul ice cream tubs, cup packs, and cakes are transported utilizing cold-chain transit tools to preserve their frozen state.
b) Customers are requested to visually check the consistency of frozen goods immediately upon delivery. 
c) Returns or exchanges are accepted strictly at the doorstep at the exact moment of delivery if physical product melting, broken container lids, or structural packaging damage is detected.
d) Once a delivery rider departs the drop-off location and the order is completed, no subsequent returns, refunds, or exchanges will be processed for temperature degradation or structural damage.